Standard Service & Maintenance Pricing

Payment in Full is required prior to any service conducted. Unit must be properly cleaned prior to any service conducted. (Subject to Customer)

PLAN AHEAD: Summer Months May, June, July Save up to $40 off a Pellet/Chimney Cleaning

 

Wood Stove Service

  • Wood Stove Cleaning: $150 (includes diagnostic charge)
  • Follow-up Service: $99 First Hour, subsequent hours are $25 per 15 minute increments plus cost of required part(s)

*If part needed for service is not stocked on truck, customer will be credited for any portion of first hour not used towards next visit, then will be billed $25 per 15 minute increments for labor plus parts

Pellet Service

Stove and venting must be cleaned prior to any service being conducted. (Main reason for service call is poor maintenance)

  • Pellet Stove Service: $169 (includes cleaning and diagnostics)
  • Follow-up Service: $99 First Hour, subsequent hours are $25 per 15 minute increments plus cost of required part(s)

*If part needed for service is not stocked on truck, customer will be credited for any portion of first hour not used towards next visit, then will be billed $25 per 15 minute increments for labor plus parts

*If customer participates in the Ash Away Summer Cleaning Program, the cleaning requirement may be waived.

Gas Service

  • Gas Unit Service: $109 (includes cleaning and diagnostics)
  • Follow-up Service: $99 First Hour, subsequent hours are $25 per 15 minute increments plus cost of required part(s)

*If part needed for service is not stocked on truck, customer will be credited for any portion of first hour not used towards next visit, then will be billed $25 per 15 minute increments for labor plus parts

Ash Away guarantees service for 30 Days and parts for 90 Days

Other:

  • Diagnostic Charge: $99/visit
  • Delivery: $150 Minimum (additional fees assessed to deliveries beyond 50 miles)
  • Stove Removal: $100
  • Surcharge: $99 for the following circumstances;
    (1) Unit not purchased from Ash Away Hearth & Chimney
    (2) Unit not serviced/cleaned by an authorized dealer in the last two years
    (3) Work performed on unit by any one other than an authorized dealer or qualified technician

Warranty Issues:

The manufacturer has the final decision on approval of warranty items. If the manufacturer declines the warranty, the customer will be charged for parts and labor.

  • The stove and vent must be cleaned prior to any service conducted or warranty work being done: $169
  • There is a minimum diagnostic charge for all stoves not properly cleaned prior to service (vent & stove): $99

Please read the manufacturer's warranty carefully. Sometimes manufacturers will void warranties if the unit is not installed by a factory-authorized dealer. Customer will be responsible for any charges as a result of the manufacturer voiding the warranty. Other manufacturers will pay only labor to replace a warranty item, not the initial diagnoses. In these cases, a diagnostic fee will apply.

Units Purchased Elsewhere

Ash Away Hearth & Chimney only services units it sells. If a unit was purchased elsewhere, the same service rate will apply, in addition to a $99 surcharge. Also the stove and vent must be cleaned prior to service.