Store Policies


Layaway Policy:

Layaways are taken in any amount. The stove will be ordered when 50% of invoice price has been received. Items must be paid within 180 calendar days. Custom orders and special orders are not eligible.


Returns of merchandise (other than special orders/non-stock/custom items) are welcome within 30 calendar days of purchase with an original sales receipt and in their original packaging, but are subkect to a 20% restocking fee.

Special Orders/Non-Stock/Custom Items:

Special orders, non-stock items, and custom items are non-refundable and require a non-refundable 50% deposit at the time of the ordering with balance due prior to installation and delivery.

All units must be picked up within 10 days of notification or a $20 storage fee will be assessed at the beginning of each week thereafter. Ash Away Hearth & Chimney reserves the right to sell any product that is not picked up after 30 days and reorder that product.

Cash/Check refunds in excess of $20 will be mailed to you in the form of a check, usually within 30 days from the date of request. Credit card returns will be applied to the credit card originally charged. All refunds in excess of $100 require the approval of the General Manager or owner.

All parts orders must be paid for in full at the time of ordering. A $10 shipping and handling fee will be applied to all orders under $100.

Emergency Appointments - "No Heat" Fee:

$200 Up-front diagnostic/service fee for the first hour and $30 per 15 minute increments thereafter.

All appointments scheduled after 4pm will be assessed the emergency fee.