Installation & Service

Ash Away requests that while performing an installation or service there be a responsible person 18 years or older onsite to provide payment the day services are rendered. Ash Away Hearth & Chimney does not use sub-contractors, but instead rely on our own in-house qualified technicians to provide our customers professional installations and services.

Installation & Service Hours

Visit Ash Away Hearth & ChimneyWe currently do not provide 24 hour emergency service at this time. Generally, installations and services are performed between the hours of 7:30a.m. - 3:30p.m. Monday through Friday and Saturday when needed. All installation and service appointments are provided to our customers on a first come first serve basis. Demand dictates our lead times. We strongle recommend our customers take advantage of the huge savings you get by conducting your annual routine maintenance in the months of April, May, June, and July in turn allowing us to provide you with shorter lead times.

Warranty Policy

Visit Ash Away Hearth & ChimneyAsh Away Hearth & Chimney Inc. warranties its workmanship and labor for a period of 1 year. We honor and follow the warranty provided by each of our manufacturers. Ash Away Hearth & Chimney imposes a required nominal administrative warranty processing fee per warranty occurrence. The warranty administrative fee varies, and is expected at time of warranty service.

Non-Warranty Policy

Ash Away Hearth & Chimney Inc. charges a minimum fee for the first 0-60 minutes of service and bills in increments of a quarter of an hour thereafter. Our fees vary per season, so please call for current pricing. Parts charges are in addition to any service fees.
All payments for service and parts are expected at time of service.

Permit Policy

Ash Away Hearth & Chimney Inc. is required to pull permits for installations and will charge customers the appropriate fees that each municipality charges per incident. Permit fees will be added to final payment documents if not settled prior to installation.

Payment Methods

Ash Away Hearth & Chimney
Ash Away Hearth & Chimney Inc accepts Cash, Check, & Credit Cards (with the exception of American Express) for all installations, service, and parts payments.